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The modern luxury home runs 200+ connected devices, most of which ship with the same default password. Residential integrators have historically treated security as an accessory. We treat it as the substrate — the thing that must exist before anything else is turned on.
Every home we deploy carries the same posture, described in the same language, documented in the same format. A new client can read it in twenty minutes; a new engineer can operate it on day one.
We publish it here, in public, because we believe the residential integration industry has hidden behind vagueness for too long. If your current integrator cannot write down what the posture of your network is, there is no posture.
Every device is authenticated before it can reach anything. Nothing is permitted by default — not a thermostat, not a doorbell, not a partner's laptop. We design the explicit allow-list before we issue a single IP.
Four VLANs at minimum — residents, guests, IoT, and infrastructure — with inter-VLAN traffic firewalled and logged. The thermostat cannot talk to the cameras. The guest network cannot see the NAS.
A third-party security operations center watches the network every minute of every day. Anomaly detection, DNS reputation, known-bad signature matching, and human escalation inside 15 minutes.
Every connected device carries a unique identity we issued. If a new MAC address shows up, we see it within seconds. If a vendor pushes a firmware update, we review it before it reaches your gear.
A written report — firmware status, traffic anomalies, capacity trends, policy drift — delivered to the homeowner on a 90-day cadence. Nothing ages silently into a vulnerability.
When we remove a system — camera, panel, processor — we scrub credentials, revoke certificates, and issue written chain-of-custody. The device cannot be resold as a back door into your home.
This is not hypothetical. Every item on this list has surfaced, at least once, in a home we were brought in to fix. The posture is sized to the evidence.
Most residential gear ships with admin / admin. Our commissioning protocol is to rotate every credential on install and store them in a hardened vault — never a shared spreadsheet.
Smart locks, cameras, and doorbells go 18 months without an update on most installs we inspect. We operate a maintenance calendar with vendor RSS monitoring and a written deployment window.
A compromised doorbell should not reach your accountant's laptop. Flat residential networks let it. Our design makes the lateral path impossible by default — firewalled, not hoped.
Many integrators maintain permanent remote-access tunnels into the homes they serviced. We do not. Access is requested, time-boxed, audited, and revoked — every time.
We maintain a written approved-vendor list and reject gear that cannot prove its firmware provenance. If a vendor is breached, we have a 48-hour documented response plan.
A stolen controller or NAS can expose a household. Our rack discipline — tamper seals, full-disk encryption, remote wipe — means theft does not equal exposure.
Security is easy to promise and hard to audit. These are the lines of your engagement letter, written out — the commitments you should expect in writing from any integrator working on a home of consequence.
We will show you, in writing, the exact security posture of your home before we ask you to sign.
We will never retain remote access after a project completes unless you explicitly opt in to a service plan.
We will disclose, in writing, any security incident within 72 hours of confirmation.
We will never sell, share, or monetize your household's network data. It is yours.
We will publish a redacted version of your quarterly audit to you, even if nothing is wrong.
We will surrender all credentials, documentation, and source control to you on request — at any time.
Security conversations are usually short on answers and long on vague reassurance. Here are the plain ones.
It is a written design — explicit VLAN segmentation, firewall rules, per-device identity, logged traffic flows, and a monitored SOC — rather than a brand of hardware. Anyone selling 'enterprise-grade' as a product line is conflating gear with discipline. The discipline is what matters.
We perform standalone two-day security audits on homes we did not install. You receive a written, prioritized remediation report. If you then choose to move the project to us, the audit fee is credited against the first quarter of service.