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A service plan is how a MERIDIAN installation ages well — firmware discipline, monitored security, quarterly audits, and priority response. Three tiers; one month-to-month commitment. The default choice for clients who plan to keep the residence.
Firmware discipline and health checks.
The minimum posture for a MERIDIAN install to age well. We stay on top of firmware, watch for vendor advisories, and answer your service questions during business hours.
Monitored, maintained, responded to.
Our most common tier. Adds 24/7 network monitoring through a third-party SOC, quarterly audits, and priority response. Suitable for a primary residence with full-time staff.
For multi-property, staffed estates.
A written, custom agreement for clients with multiple residences, estate managers, or specific SLAs. Includes dedicated engineer assignment and hardened incident response.
We do not wait for the phone to ring. Every plan includes a scheduled cadence of on-site visits, firmware work, and written reports — the work that quietly prevents the incident in the first place.
The engineer who installed your system is the engineer who maintains it. We do not route service calls to a separate department. Continuity of context is the whole point of a service agreement.
Every audit, every patch, every advisory is documented, time-stamped, and delivered to you on a predictable cadence. Nothing is maintained verbally. Nothing drifts silently.
The service plan conversation is usually the most pragmatic one in the relationship. Here are the questions we hear first.
Because a well-designed integration degrades silently — firmware ages, certificates expire, vendor advisories stack up, and the first visible symptom is usually an outage. A service plan is how the system stays in the healthy state we delivered it in, rather than drifting toward the next failure. It is the least exciting line item in the budget and the one that protects every other dollar spent.
Two-day on-site assessment plus a written, prioritized remediation report. Credited against the first quarter of any service plan if you decide to move the engagement to us.